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Deutsche Telekom Case Study

Deutsche Telekom — Improving The Candidate Experience

With their chatbot KATY, Deutsche Telekom achieved much-improved candidate experience scores, as well as an increase in applicant quality and responsiveness to out-of-hours inquiries. The project started at hub:raum, Deutsche Telekom's startup incubator, then expanded to T-Systems, and is now being developed for the parent Company – Deutsche Telekom itself.
Of questions are being asked — and replied to — outside business hours
Conversion Rate — Visit to job application

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