Chatbots that you can "Chat with" have serious implications for companies. Though many companies have already considered their use for customer service purposes, a chatbots internal applications could be invaluable on a larger scale. It could help employees break down siloes and provide targeted data to fuel every department.This digital transformation is happening, even in organizational structures that face challenges with other forms of real-time communication.
A chatbot reduces or eliminates the need for many mobile apps, as the answers are stored inside the chatbot. Chatbots have been around for a while, but the technology is developing in a way that has technology firms excited about the new capabilities.
The next generation of chatbots store, synthesize and recall important data.
Bots use a process called deep learning, a type of machine learning in which a neural network can recognize speech, data, and specific patterns and transmit that data through the layers of the network.The novelty of chatbots appeals to many people balancing busy work and life schedules.
They also have significant implications for companies, where they could streamline processes and maximize efficiency. Imagine a machine that could access your company wikis or knowledge bases and serve up information in real time.
We are moving toward a future where we'll see workers at every level of the enterprise from the C-suite down using their own chatbots to streamline work processes and improve the candidate experience.
Chatbots can provide scalable access to organizational information in real time, and that's just what companies need to stay competitive in a constantly changing market landscape.
This a summary of the original article by Daniel Newman (Contributor @ Forbes)