KellyOCG Case Study

jobpal’s technology delivers a seamless & fast recruitment process

billion MSP Spend under Management
annual RPO hires
KellyOCG small logo
Headquarters:
Troy, Michigan, United States
Industry:
Recruiting Process Outsourcing
Company
KellyOCG is a global provider of workforce strategy, solutions, and operations with expertise in every aspect of the talent supply chain. They are passionate about connecting the right people, in the right time and at the right place. Core solutions include Advisory Services, CWO, RPO, Managed Services (BPO), and Career Transition.

Entering the year 2018 with ambitions and visions of improvement, KellyOCG began piloting jobpal’s technology to assist organizations with their recruiting process. KellyOCG’s strategic objective is to augment and improve their diverse suite of innovative talent solutions and processes. So far, this pilot has sped up candidate interactions while reducing time-to-hire and overall costs.

With jobpal, KellyOCG can enable a recruiting process for talents and business 24 hours/7 days a week with instant, relevant responses by automating activities in the recruiting process.

KellyOCG is piloting jobpal's chatbots in its digital recruiting process. In this pilot phase, KellyOCG has found that chatbots augment the recruiter throughout the entire hiring process, speeding up interactions and reducing time-to-hire and overall costs.

For employers and recruiters, jobpal’s objective is for the chatbots to handle more of the candidate screening and selection process. Recruiters like the chatbots a lot as they only automate a small part of their jobs, but it’s significant enough to free up more time for them to talk with candidates. KellyOCG now can take advantages of the technology as it enhances the process for talents and ensures more time with each candidate in personal. Not only KellyOCG but also candidates benefit from this technology; it can help them from the beginning of the application process and into onboarding at a new job.

“chatbots augment the recruiter and the talent throughout the entire hiring process, speeding up interactions and reducing time-to-hire and overall costs”

The cooperation with jobpal is the most efficient way to improve their talent supply chain and to remain the go-to-agent for the world’s top talent.

“The reason we chose jobpal as our chatbot vendor is because especially in such a new field, we need a partner that can adjust and work with our evolving requirements.”, said Tim Pröhm.

For jobpal’s co-founder Luc Dudler, the fact that KellyOCG’s core business is recruiting was an exciting collaboration too, as they approach the chatbot development from a different angle than a company that only wants a chatbot for its talent engagement.

Customized chatbots enhance the candidate experience while introducing automation to the recruiting process through artificial conversation capabilities. Chatbots can ask candidates about their experience, answer common questions, and collect all kinds of info and inquiries for a human recruiter to review. Automating time-consuming and non-value adding activities provides KellyOCG recruiters more time to talk with candidates, a differentiating factor for many applicants. Since KellyOCG is trying to get to know the people, the business and what both parts are individually looking for, jobpal’s technology delivers them a seamless and fast recruitment process by high-quality digital capabilities that support the candidate every step of the way, said Tim Pröhm the global Recruitment Process Outsourcing practice strategy lead for KellyOCG. "Candidate experience, or CX, is how applicants think about, feel about and respond to a company's recruitment process. A strong CX makes the candidate feel valued and empowered.”

Looking at the company vision of KellyOCG, people are the most important part of what they do: understanding how talent works to know what it takes to engage them wisely.

Peering into the near future, a chatbot will ideally be able to suggest the three top candidates for a position and provide key information about each one. Then the recruiter or hiring manager can follow-up and make the final selection. This would be an enormous change for KellyOCG and the whole recruiting field.

This was an excerpt from an interview with Tim Pröhm, Senior Director of the RPO Center of Excellence at KellyOCG, and Luc Dudler, founder of jobpal.


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